Effective Date: September 2025

Bright Home Healthcare and Transportation LLC uses SMS (text messaging) to communicate efficiently with individuals, including clients and visitors. The following terms explain how we manage SMS communication and your rights related to receiving text messages.

  1. Consent to Receive SMS Messages

    By providing your phone number and agreeing to receive text messages from Bright Home Healthcare and Transportation LLC, you acknowledge and accept the terms listed in this policy.

    • Your phone number and consent are kept confidential.
    • We do not share or sell your phone number or SMS consent with third parties or affiliates for marketing or promotional purposes.
    • SMS is used only for direct, relevant communication related to appointments, service updates, promotions, and general inquiries.

  2. Types of SMS You May Receive

    If you have consented to receive text messages, you may receive messages related to the following:

    • Appointment reminders or confirmations
    • Service updates or notifications
    • Special promotions or limited-time offers
    • General communication, inquiries, or status alerts

    Example Message: “Hello, this is a reminder of your upcoming appointment with Bright Home Healthcare and Transportation LLC at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”

  3. Message Frequency and Fees

    Message frequency may vary depending on your interaction with our staff or services. You may receive up to 5 messages per week related to appointments, service updates, or other communications. Standard text message and data rates may apply based on your mobile provider plan.

  4. How to Opt In

    You may choose to receive SMS messages by:

    • Verbally confirming with the staff
    • Checking the SMS consent option on one of our forms (online or paper)
    • Signing up through a website form

  5. How to Opt Out

    You can stop receiving text messages from us at any time by:

    • Replying “STOP” to any message
    • Contacting us directly at 614-896-6084 and requesting removal from our SMS list
    • Declining or leaving the SMS consent box unchecked on any forms

  6. Need Help with SMS?

    Reply “HELP” to any of our messages for assistance. You will receive a message with further contact information:

    “For help, please contact us at 614-896-6084 or email .”

  7. Standard Messaging Disclosures

    • Message and data rates may apply.
    • Message frequency may vary.
    • Reply STOP to opt out at any time.
    • Text HELP for help.